Delivery Terms & Conditions
Standard UK Delivery.
For all the small value items of up to £169, there is a standard fee of £5.86 + VAT. If orders are placed by 1 PM, we will dispatch the same working day via DPD next day delivery service.
Kamado Bono grills are tracked as a pallet delivery service. We aim to deliver all the orders within ten(10) working days. Exceptions apply depending on your location. For more information, please get in touch with us.
It is the Customer’s responsibility to ensure that the correct delivery (or collection) information is provided at the time of ordering. If the Carrier makes a reasonable attempt to deliver the Customer’s Goods at the delivery address cited at the time of booking, but is unable to do because there is inadequate access, or no person available at the address, or incorrect delivery information was provided by the Customer, then an additional surcharge will be levied at the prevailing local delivery charge for the Consignment.
In the interests of security, it is the responsibility of the Customer to ensure that an authorised person is available at the delivery address to accept and sign for the Consignment.
The delivery is Kerbside, and the product will be delivered to your nearest Kerbside by pallet. You are liable to take the pallet into the property yourself. The delivery driver is not insured to enter your property or land and will not agree to any request to take any product into your property.
2-Men Delivery Service
We offer a two(2) men delivery service for all the Kamado Grills. There is a standard fee of £150 ex. VAT(subject to 100 miles radius from our location PE1 5UU).
Two men delivery service includes: taking your grill to your preferred area, unboxing, assembly, taking all the rubbish out, a quick guide of using it. For more information, please contact our customer support team.