We accept returns exclusively for items acquired directly through Kamado Kings via our official website: www.kamadokings.co.uk. You have the option to return your product(s) within 30 days from the initial date of shipment. To initiate a return, ensure that the merchandise is unused, unassembled, and accompanied by the original packaging. Please note that returns for charcoal, fire starters, or wood chunks will not be accepted. Include a copy of the original purchase receipt with your return.
A full refund for the merchandise’s price will be automatically processed to your credit or debit card within 10 business days upon receipt of the returned product.
Customers are responsible for return shipping costs, and both original and return shipping expenses are non-refundable. All items must be postmarked within 30 days from the initial date of shipment.
Refunds will not be issued for merchandise returned after 30 days from the original date of shipment. In the event of product damage during transit, you are eligible for a partial refund equivalent to 30% of the total product value. The remaining amount must be addressed with the shipping provider.
For further assistance, please visit www.kamadokings.co.uk/contact-us/ and complete our contact support form, ensuring you attach your receipt for proof of purchase. This return policy exclusively pertains to products directly purchased from Kamado Kings via the website: kamadokings.co.uk. If your purchase was made through an authorized Kamado Kings dealer, kindly contact the dealer directly to inquire about their specific return policy.
We will be delighted to process your return following our return policy.
Please adhere to the instructions below for returning the product:
1. Ensure that the product is in its original packaging, unused, and in a resalable condition.
2. Include a note with your name, order number, and reason for the return.
Pack the product securely and send it to the following address:
F.A.O. Kamado Kings
2 Provident Place
For added security, we recommend using a tracked delivery service, as we cannot be held responsible for any items lost in transit.
Upon receiving the returned item, we will promptly inspect it and process your refund as soon as possible. Please allow 3-5 business days for the refund to be processed.