Kamado Bono Warranty Policy

Kamado Bono guarantees to the original purchaser that Kamado Bono ceramic grills – Minimo, Media, Grande, Maxi, Limited, and Picnic – are free from manufacturing or material defects when used under normal conditions. The warranty applies to the following components:

Unlimited Warranty

Covers all ceramic parts, including the grill body, ceramic firebox, fire ring, and deflectors included in the base grill kit. All ceramic parts will be replaced free of charge if they lose their integrity.

This unlimited warranty applies only to Kamado Bono grill owners who have purchased the grill directly from Kamado Bono’s representatives or official partners, and who have provided proof of purchase—such as a VAT invoice, cash receipt, or leasing agreement if the grill was purchased on lease.

2-Year Warranty

Provided for Kamado Bono grill accessories and all metal grill parts, including gaskets and other accessories. This warranty applies when the grill or its parts are used for their intended purpose, following the instructions or recommendations in the manual.

This limited comprehensive lifetime warranty applies only to individuals who use the grill for non-commercial purposes. Legal entities are subject to the statutory 2-year warranty for the ceramic body and all ceramic and metal parts and accessories.

1-Year Warranty

Electrical and motorised accessories come with a one-year warranty. All ceramic accessories are not covered under warranty if used.

How to Submit a Warranty Claim

All warranty claims must be submitted through our online claims portal: https://claimport.io/claim/kamado-kings

When submitting a claim, you must provide photographic evidence of the defect and a legible copy of your proof of purchase. Without proof of purchase, we will be unable to assist with warranty cases.

If you experience any issues submitting your claim through the portal, please contact our customer support team at help@kamadokings.co.uk or email our claims department directly at claims@kamadokings.co.uk. For the quickest support, please use the online form provided via the link above.

What the Warranty Does Not Cover

The warranty does not cover minor defects—minor scratches, small dents or chips, micro-cracks (Spider Cracks), or minor cosmetic surface glaze cracks—that do not impact the grill’s operation and are completely harmless or easily resolved (e.g., with paint when it comes to glaze).

Substances such as chlorine, industrial smoke, chemicals, fertilizers, high humidity, lawn pesticides, and salt can damage the grill’s metal coatings and finishing materials. Therefore, the warranty for metal parts made of stainless steel and copper does not apply to cases of rust, oxidation, fading, and other such defects.

The warranty does not cover defects due to natural wear and tear, accidents, force majeure events, unauthorised repairs, reconstruction, or replacement of the product or its parts.

Conditions That Void the Warranty

The warranty is void if any liquids, including flammable ones, are poured into or onto the ceramic grill. It is also void if the grill is fuelled with firewood or other unsuitable fuel. High-quality hardwood charcoal should be used for grilling, and dry fire starters or an electric igniter should be used for ignition.

This warranty does not apply if defects occur due to improper product assembly or maintenance, use not in accordance with the instructions, or for a purpose other than intended use.

Kamado Bono uses materials resistant to rust, but the warranty does not apply to rust, oxidation, fading, and other defects in the grill’s metal parts unless the structural integrity of the grill is compromised.

Reporting Damage on Delivery

If the customer notices any external or internal damage upon receiving the grill, they must inform Kamado Bono’s representatives immediately while the grill is unused.

Warranty Repairs and Replacements

If any product covered by the warranty has defects, the product will be repaired or replaced at our main branch in Peterborough, or a new part will be sent to the purchaser, who can replace it with our consultation.

Additional Terms

This warranty cannot be transferred to other owners unless otherwise agreed with Kamado Bono representatives.

This warranty is not provided if the product is purchased from unauthorised suppliers and/or third parties. Unless otherwise agreed, the warranty is valid only when products are purchased from authorised suppliers listed on the Kamado Bono Dealer Locator website.

Kamado Bono is not responsible for delays or failure to fulfil warranty obligations resulting from events or unforeseen circumstances beyond its control.

This warranty is valid within the territory of the United Kingdom, so the limitations or exceptions mentioned above may not apply to you.

This warranty outlines all legal rights. Kamado Bono does not authorise any physical or legal persons to assume liability on behalf of Kamado Bono for the sale or purchase of Kamado products.

Useful Links

• Submit a Warranty Claim: https://claimport.io/claim/kamado-kings
• Kamado Kings Website: https://kamadokings.co.uk
• Spare Parts: https://kamadokings.co.uk/spare-parts
• Accessories: https://kamadokings.co.uk/accessories
• Dealer Locator: https://kamadokings.co.uk/dealer-locator
• Tips for Beginners: https://kamadokings.co.uk/kamado-kings-tips-for-beginners
• Temperature Guide: https://kamadokings.co.uk/temperature-guide
• Delivery Information: https://kamadokings.co.uk/delivery-terms-conditions
• Returns Policy: https://kamadokings.co.uk/return-policy

Contact Us

• Customer Support: help@kamadokings.co.uk
• Phone: 01733 300516